Remedy® IT Service Management for the Enterprise is a suite of highly flexible applications from BMC Software that takes a uniquely integrated approach to automating IT service and support. Remedy® Help Desk, Remedy® Change Management, Remedy® Asset Management and Remedy® Service Level Agreements work together seamlessly out-of-the-box. Shared workflow, a consistent user interface and a common platform, results in fast implementation, low total cost of ownership, and unprecedented synergy between related ITIL® processes, including incident, problem, change, configuration, service level and financial management.

Each application in the suite is part of one or more Business Service Management Routes to Value™, complete solutions that can be implemented independently for quick ROI, but that ultimately function together to deliver business-IT alignment. In addition to other BMC Software solutions, each application shares common infrastructure services, such as the BMC® Atrium™ Configuration Management Database (CMDB). By operating on this common model of the IT environment, service and support applications and infrastructure management are finally unified.

Built on the Action Request System® (AR System®) service process management platform, the Remedy® IT Service Management Suite provides proven best practice processes to get you up and running quickly, and the flexibility to configure and extend processes—without programming. This improves business effectiveness and lowers total cost of ownership as you adapt the application to your unique and evolving needs.