Tuesday, September 07, 2010

1-800-MERITIDE (651-255-7300) 2670 Patton Road St. Paul, MN 55113
      

Meritide Solutions for IT are designed to meet business objectives and solve business problems utilizing a framework of people, process and technology.

IT Service Management Technology

To meet your ITSM Technology needs Meritide teams with leading providers of ITIL® compliant technology solution software. These solutions are implemented under the Business Service Management (BSM) strategy.  They enable organizations to understand how technology impacts their business and monitor their critical business processes to be proactive in avoiding infrastructure problems and service interruptions.



Preferred Partner

Meritide is a Preferred Bouyant partner and offers software as a service thru the Odessey offering.

Resources
Buoyant Solutions

Buoyant Solutions is efficiently designed as an ITIL certified suite of applications, ESS@work, with out-of-the-box flexibility and features that include:


Advanced functionality – comprehensively integrated application modules that include advanced functionality not found in other OTB solutions, with no special application licenses required.


Rapid deployment
– data driven application modules means our professional staff can rapidly deploy production solutions in weeks vs. months or longer for other solutions.


Business application integration
– ESS@Work solutions include integration of your existing enterprise business applications with our solutions.


Complete documentation - deployed application documentation including Administrative and Application User materials.


Client and Web
– All ESS@Work solutions include client-side and web access with customization to your requirements, including but not limited to custom forms based on your permission and access definitions.


Application Ownership – All ESS@Work solutions delivered are licensed ownership of you the customer, with full rights to additionally modify delivered code after-the-fact.


Solution Benefits

  • Standardized User interface across all modules
  • Integrated office tools (MS Office)
  • Complete system, administrative and user documentation
  • Uses "standard ARS licenses", no custom licensing
  • Connectivity and integration with existing enterprise applications included
  • Data Driven application means an implementation in weeks vs. months or longer
  • ESS@Work delivers BOTH Internal & External End-to-End Customer Support, other OTB solutions charge extra
  • Installation and implementation included with solution pricing (NOT T&M)
  • Product licensed ownership
  • No recurring annual maintenance, No hidden costs


2670 Patton Road St. Paul, MN 55113       1-800-MERITIDE (651-255-7300)
Solutions - deep and wide

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