Our partnership with BMC Software allows us to offer a complete, industry-leading solution for your IT Service Management needs, while allowing us to integrate easily with existing investments.

 

BMC Remedy IT Service Management Suite reduces complexity and makes customer support, change management, and asset management integrated and efficient. With BMC, you gain business transparency, visibility, and control across all of service support with one solution:

• One suite of integrated applications means quicker implementation, accelerated learning curve, and lower TCO

• One partner for industry-leading software, services, and training means you will fast-track your ITIL initiatives by up to 50 percent

• One architecture that includes both the leading CMDB and the leading service desk

• One clear leader in both CMDB and service desk market share

 

BMC ITSM Express is a modular solution that integrates industry-leading products to meet the demands of service, performance, and compliance through IT Infrastructure Library (ITIL) best practices. This unique offering gives you the flexibility to buy what you need and when you need it. It offers out-of-the-box integration between BMC Service Desk Express Suite and other BMC ITSM Express products to deliver “proactive” service management through the resulting synergy. Unlike other competitors who depend on third party solutions, BMC ITSM Express comprises of all indigenous components.

 

BMC Service Desk Express Suite 9.8 (Magic Solutions) offers expanded functionality by adding Web Services integration, which provides the publishing of Service Desk Express Web Services for consumption by other applications. With Web Services integration, Service Desk Express helps improve efficiencies, time to resolve issues and customer satisfaction by easily connecting the service desk with other key business applications.

• BMC Service Desk Express Suite

• BMC Service Desk Express Change Management

• BMC Knowledge Management Express

• BMC Configuration Discovery Express

• BMC Configuration Manager Express

• BMC Performance Manager Express

 

Other BMC Software solutions that we offer are:

• Configuration Manager (Marimba)

• Atrium Configuration Management Database

• Bladelogic

• Runbook Automation

• Discovery

• Capacity Management

• Event and Impact Management

• Others

 

Bomgar is on the cutting edge of remote desktop control technology. With Bomgar, support reps can control the screen, mouse and keyboard of remote computers and servers over the internet or network, no matter where they are located or what operating system they're running.

 

Buoyant Solutions offers integrated ITIL best practices to enhance business Service Desk solutions. Organizations can achieve a level of ITIL suggested business management and improve measurable bottom line results.

 

Kinetic Data offers the largest portfolio of third-party business service management (BSM) packaged applications built on BMC Remedy. These applications enhance internal service delivery and help you execute your ITIL and BSM strategies and include Survey, Calendar and Request.

 

AlarmPoint, the leading provider of event notification and resolution, facilitates the alignment of IT services with Business Service Management. AlarmPoint provides IT and non-IT personnel with important information to resolve IT service disruptions and accelerate communication throughout organizations.